Return and Refund Policy

Sure! Here's a refund policy for cleaning services:

**Refund Policy**

At Step by Step Quality Cleaning Services, we strive to provide exceptional cleaning services to our valued clients. However, we understand that there may be occasions when you are not completely satisfied with our services. Our refund policy is designed to ensure that any concerns are addressed promptly and fairly.

1. **Satisfaction Guarantee**:

   - If you are not satisfied with our cleaning services, please notify us within 24 hours of the service date.

   - We will arrange for a re-clean of the specific areas of concern at no additional charge.

2. **Refund Eligibility**:

   - Refunds will be considered if the re-clean does not meet your expectations.

   - Requests for refunds must be made within 7 days of the original service date.

3. **Refund Process**:

   - To request a refund, please contact our customer service team with details of your concerns and the service date.

   - Our team will review your request and respond within 3 business days.

   - Approved refunds will be processed within 10 business days and will be issued to the original method of payment.

4. **Exclusions**:

   - Refunds are not applicable for services that have been modified or canceled with less than 24 hours' notice.

   - Refunds do not apply to add-on services that were completed satisfactorily.

5. **Contact Us**:

   - For any questions or concerns regarding our refund policy, please contact us at [contact information].

We appreciate your business and are committed to resolving any issues to your satisfaction.

Best regards,

The Step by Step Quality Cleaning Services Team